Servantage: employee QR code service rating platform
Servantage is frontline service intelligence and customer feedback software as a service. Staff-linked QR lanyards and NFC tags give every frontline employee a verified service identity, so customers can rate the person who served them in under 30 seconds, with no app and no login.
Staff-linked QR lanyard customer experience and review management
Positive moments become recognition and public reviews; negative ones open a service-recovery case instead of a public complaint. Duplicate, velocity and cluster detection keep every score credible.
Closed-loop service recovery and employee performance analytics
Managers see employee, outlet and executive scorecards, service gap analysis by touchpoint, trust-checked trends and AI coaching insights, and every employee builds a portable Service CV of verified commendations.
For retail and restaurant frontline teams
Built for retail stores, restaurants and multi-location groups that want to measure frontline employee service identity, find service gaps and connect great service to commercial results.